Based on the similarities identified in the needs of telemedicine platform users during the pandemic, Bops Solutions undertook the design process for a product that would meet the needs of both doctors and patients for virtual consultations.
Virtual Consultation is a telemedicine platform that offers a range of options and features to provide a complete and effective experience for both healthcare professionals and patients.
Bops Solutions
Guedin Castillo
Jean Ospino
Salud Digital
Context
In 2022, while designing telemedicine platforms for large health insurance companies (EPS) at Bops Solutions, we identified common needs among them.
This led us to create a product focused on improving the virtual consultation experience.
This presentation prioritizes the platform designed for physicians.
The process began with interviews with physicians working in telemedicine to identify their needs.
Research and Analysis
We conducted interviews with physicians practicing telemedicine and analyzed some of the pain points of the platforms they used and what their ideal virtual practice should look like.
We concluded that this new product should have the following functionalities:
Appointment scheduling.
Online consultations.
Electronic medical records.
Electronic prescriptions.
Treatment tracking.
Integration with medical devices.
Payment system.
Asynchronous chat.
Patient education.
Privacy and security.
Due to limitations in technical resources and time, the scope of the proposal was adjusted, prioritizing functionalities until a minimum viable product (MVP) was defined.
Information architecture
Based on the research findings, we restructured the platform's navigation and content, prioritizing features and information according to user needs and the agreed MVP.
Monitoring
It provides the possibility of integrating data from medical devices such as blood pressure monitors, glucometers, etc., for a more complete monitoring of the patient's health, as well as an alert system that notifies the doctor of any emergency in real time.
Appointment scheduling
It allows patients to schedule medical appointments online conveniently and efficiently based on doctors' schedule availability.
Online inquiries
It gives doctors the ability to:
Conduct real-time virtual medical consultations via videoconference or live chat.
Securely and easily access the patient's medical history, including records of chronic illnesses, surgeries, and past treatments.
View, in the consultation history, the prescriptions issued by each doctor during each consultation, as well as orders, sick leave certificates, and diagnoses.
Users
It allows platform administrators to view detailed information about patients and healthcare professionals using the platform.
Configuration
It allows administrator users to:
"Permissions" section: control and manage basic levels of access to the platform, including configuring access to certain functions and data within the system.
"Roles" section: assign specific roles to different users or user groups, such as physicians, administrators, patient care staff, etc. Each role can have different levels of access and authorization to perform actions within the platform.
